Click here for info on how to add remove email from your phone / other device
Before you start, make sure you have the following info to hand - username and password.
Please refer to your passwords info sheet for details
Into 'email address' you will need to type your username@hms.hants.gov.uk
e.g. MTEACHE13@hms.hants.gov.uk or forname.surnamehms.hants.gov.uk
Into 'password' I need to type your wordnumberword password - e.g Random365words
Remove the account
(You are removing the email account from the laptop - this won't delete your emails!)
- click on the mail icon to open the mail app
- click on the cog icon (bottom left)
- click on 'Manage accounts'
- click on your hms email account
- tap 'Delete this account from this device'
- tap 'delete' then 'done'
Re-add the account
- click on the mail icon to open the mail app
- click on the cog icon (bottom left)
- click on '+ Add account' (you may need to click 'Manage accounts' first)
- click on 'exchange'
- and re-add your email account following the prompts onscreen
- (if 'Make my PC more secure' tap 'Enforce')
Finally
- in the mail app, click on the cog
- click on 'Manage accounts'
- click 'Change mailbox sync settings'
- below 'Download new content' make sure 'as items arrive' is selected
- below 'Download mail from' make sure 'any time' is displayed
- tap 'Done and 'Save'
Click here for infor on how to add remove email from your phone / other device