Firstly, please rest assured that no one can access your laptop without your express consent - and then only by way of a username and a password. Please only share the remote access username and password with someone you know and trust!
Person needing help:
- Open DW Agent Remote C - top left of the desktop
- Click 'Yes' and wait
- Select 'Run' and 'Next' (a file downloads)
(If you get an error, you have an old version of the support agent - download the new one from https://www.dwservice.net) - Tell your helper the User and the Password
Helper
- Open up the internet and go to https://www.dwservice.net/
- Input the user and passwords into the box (no dashes required) and click 'sign in'
Person needing help
- Click 'I accept'
Helper
- On the new window, click on 'Screen' and wait
- Loading.... - once you can see the other screen, you can use your mouse and keyboard to control the remote computer
Ending the session
Helper - close browser windows
Person needing help - close the DWAgent window
Although the username will be the same for any subsequent sessions, the password always changes.
The remote access agent is only active when run - it does not run in the background